Privacy policy

Last updated 12 November 2026

In short: we collect only what the app needs to connect learner drivers with driving instructors. We don't sell your data, show adverts or track you around the web. You can delete your account at any time from My profile.

Who we are

Aelo Drive is a service provided by Aelovian. Aelovian is the data controller for the information described here. Contact: help@aelovian.com.

What we collect

Everyone: your first and last name and email address (used to sign you in with a one-time code).
Learners: what you add to your profile, such as your area, level, manual or automatic preference, availability, a note about yourself, an optional photo and an optional contact number or email.
Instructors: your ADI or trainee licence number and badge expiry date, and what you add to your profile, such as your area, prices, the days you teach and an optional photo.
Using the app: requests and offers, messages between a learner and their instructor, lessons, progress notes, reviews and any reports you send us.

We don't take card payments in the app, so we hold no payment details.

Why we use it

To run your account and provide the service you signed up for (performance of a contract).
To check that instructors hold a valid badge before learners can find them, and to keep the service safe by acting on reports (our legitimate interests in a safe, trustworthy service).
To send service emails: login codes, and notices about requests, messages and lessons. We don't send marketing emails.

Who can see what

Approved instructors' profiles are visible to signed-in users. Learners never see an instructor's badge number, only a Verified tick.
Approved instructors can see learner profiles so they can offer lessons, but only your first name and the first letter of your last name. Your full name, photo and contact number or email are only shown to an instructor once you are connected with them.
Messages and lessons are visible only to the learner and instructor involved. Our admin can view them when reviewing a report.

Who helps us run the app

We use a small number of providers who process data on our behalf: Supabase (database and sign-in, stored in the EU), Cloudflare (website hosting) and Resend (sending emails). Some of these providers may process data outside the UK; where they do, they rely on recognised safeguards such as the UK's adequacy decisions or standard contractual clauses.

Each of these providers works under a data processing agreement with us and may only use your data to run Aelo Drive.

How long we keep it

We keep your data while your account is open.
Records used to prevent spam (how often an account sends messages or requests) are kept for 2 days.
When you delete your account, your profile, messages, lessons and reviews are removed straight away. Safety copies of the database are kept for up to 7 days and then deleted.
A learner's account is removed automatically shortly after their instructor records that they have passed their test.

Cookies

We don't use advertising or tracking cookies. The app stores a small amount of information on your device to keep you signed in and remember your settings.

Your rights

Under UK data protection law you can ask for a copy of your data, ask us to correct or delete it, object to or restrict how we use it, and ask for it in a portable format. Email help@aelovian.com and we'll reply within one month. If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office at ico.org.uk.

If you're under 18

Aelo Drive is for people aged 16 and over. Lots of our learners are 16 or 17, so we've set things up to protect you by default:

Instructors you haven't connected with only see your first name and last initial, never your photo, phone number or email.
Every instructor's badge is checked against DVSA records before you can find them.
Messages stay inside the app. Never share passwords, login codes or bank details in a chat.
If anything makes you uncomfortable, tap Report this conversation or email help@aelovian.com. We look at every report, and we can block accounts.
We never show you adverts, sell your data or track you around the web.
You can delete your account at any time from My profile.

It's a good idea to tell a parent or carer which instructor you're having lessons with.

Changes

If we make a meaningful change to this policy we'll update the date above and tell you in the app.